RightFax

OpenText at HIMSS12: Better Healthcare Together

OpenTextAdmin — Sat, 18 Feb 2012 03:51:40 +0000

Visit OpenText at HIMSS12 – the largest annual healthcare IT conference and exhibit in the US. Over 20 current and former OpenText staff (including our former and recently retired CEO John Shackleton) will be on hand to showcase our company’s full line of healthcare solutions spanning healthcare records management to secure private health information exchange.

Stop by booth# 2474 at any time to view product demonstrations or to speak with OpenText healthcare experts. We encourage attendees to learn about our solutions and discover how they have helped thousands of healthcare organizations capture and streamline their paper-based clinical and business processes, manage compliance, mitigate risk and enhance delivery of services. If you’d like to schedule an appointment with us during HIMSS12, click here!

To learn more about OpenText healthcare solutions, visit our new healthcare microsite.

OpenText at HIMSS12 (Booth# 2474)
Venetian Sands Expo Center, Las Vegas
Exhibition Dates: Feb. 21 – 24, 2012

Tuesday, February 21 – 1:00pm -6:00pm
Wednesday, February 22 – 9:30am-1:00pm 2:30pm-6:00pm
Thursday, February 23—9:30am-1:00pm 2:30pm-6:00pm

Get Social at HIMSS12
Make sure you follow us on Twitter (our handle is @faxsolutions) and join the conversation using #HIMSS12 hashtag.

Article source: http://faxsolutionsblog.opentext.com/2012/02/17/opentext-at-himss-12-better-healthcare-together/

Notebook Diagram Video Online – How Do RightFax Services Talk To Each Other

OpenTextAdmin — Wed, 25 Jan 2012 16:19:46 +0000

Over the weekend I posted a new video to our FaxDocs.tv website. I intended it to be something only future students would be interested in, but in the last couple of days I have heard from a few others that it is a great idea. In fact, they asked for a few more on different topics in the same general format. Topics like Shared Services, Dialing rules and others are now in the pipeline for a future release.

If you use or implement RightFax and want a better idea of how the modules fit together, check out the video. This is the type of thing we cover in the RightFax course, so if you would like to learn more about info like this, join us in an upcoming class. You can find out more at the FaxSolutions Learning Services page.

If you have any ideas for future Notebook Diagram videos, be sure to share them with me either here in the blog comments, or via Twitter where I go by the name Technovangelist

Article source: http://faxsolutionsblog.opentext.com/2012/01/25/notebook-diagram-video-online/

Are YOU On Google+? Join The Training Team There

OpenTextAdmin — Tue, 22 Nov 2011 05:24:45 +0000

Are YOU on Google+? In case you haven’t seen it, Google has a new online property that’s taking the world by storm. Is it a Twitter killer? A Facebook Killer? I don’t know, perhaps its’s too early to tell, but it certainly has a lot to offer.

About a week ago, they opened Google+ to businesses, whereas before that it was just for real human beings with real names. Businesses can have pages just like on Facebook. The pages are a bit different than the Facebook variety, but all of it is so new, what I say here today may change tomorrow. All that I can say for certain is that if you are not there yet, you should be. And now that everyone can join without an invite, there is just no excuse to not join in.

The Fax Document Distribution Group has a page on Google+ now. When you get onto plus.google.com, do a search for FDDG (the full name is OpenText FDDG Videos and Training). Or just click on this link to go right there. Then add us to one of your Circles.

Whenever we post anything to our Google+ page, you will see the message in your main Google Plus page. Go look around for your friends as well and add them to your circles. Then you will see news from everyone. On the left you can click on individual circles to filter down the news. I have circles for co-workers at OpenText, for people in FDDG, and for those in my department at the company. I also have circles for friends from when I was at Microsoft, and at other companies, and photographers I find interesting. How you create your circles is really up to you. Then when you decide to share something, you can share it with only certain circles.

One of the most exciting things for us on Google+ is the idea of a Hangout. This is like a multi-way video conference. You can have a bunch of people (for now its up to 10) join in on a hangout. We might have a hangout to just talk about RightFax or Alchemy. Or we might interview someone, maybe a partner or someone interesting inside OpenText we though you might like to meet. Who knows?

Its a new platform and the first few times we try it, it might not work. But if you would like to join us for the first experiment, add our page to one of your circles. I’ll post the link to the hangout there. At a minimum, I will be on there (this is Matt Williams posting), and Joshua Butcher is planning to be there as well. If you join you can ask us a question about anything you like. I am thinking its going to be on Tuesday at a time thats not too inconvenient for both the US and Europe. But you’ll have to watch for the announcement on Google+ for the precise details. If you aren’t one of the first 10 to join, don’t worry. I plan on streaming the hangout on Livestream.com as well, but the details for that will be on Google. You’ll also be able to post questions to Twitter.

I look forward to seeing you add us to your circles. I’ll then add you to our circles so that I can see what you are up to as well (if you choose to share any news with us). And look out for the posting on Monday or Tuesday morning at the latest. And then we will see each other on the Hangout.

See you then!

Article source: http://faxsolutionsblog.opentext.com/2011/11/21/are-you-on-google-join-the-training-team-there/

Fax Fundamentals Course Now Offered Online In EU Timezones

OpenTextAdmin — Thu, 03 Nov 2011 10:08:06 +0000

As you may know, we have offered training for the RightFax Administrator course online for quite a while. For those of you in the United States, the class was offered at a sensible time, meaning during the day when you would normally be at work. Due to some technical issues we just can’t get around, that was the only course offered. For those potential students in Europe, the online option started somewhere between 4 and 6 pm. Since these are often 8 hour sessions, you are going to be on the phone till as late as 2 in the morning. Students in Hong Kong or Sydney would be online from close to midnight all the way to when their coworkers are just waking up.

In the last 6 years, I have done upwards of a half million miles of airtravel, so I know a thing or two about changing timezones, and that kind of stuff kills you. I have heard some people give figures of it taking upwards a day to adjust to each hour in a timezone shift. The more I travel, the more accurate I think that gets. So asking our customers to do this is a tough sell.

But now we are offering online courses in whatever timezone you are in. At first, it will be in my timezone. I live in Amsterdam, so the first course will be from 9AM my time (Thats CETor Central European Time) until about 4 or 5 in the afternoon. You lot in the US should not sign up for that course.

The first of these online courses in Europe is going to be held on November 22-24 and you can sign up at this link on the website. Scroll down to the bottom of the page and you’ll see the RF Fundamentals course with a location of Virtual Classroom – Netherlands. These courses, like all of our courses, are open to customers and partners alike.

We will be adding some of the other courses to this system in the next few months as well, but if you need to take one today, start adjusting your sleep patterns for that US-based session.

If you would like to see a Fundamentals class in your timezone and you are in Mumbai, or Kathmandu, or Hong Kong, or Sydney, or anywhere else, contact us (best to contact your usual OpenText representative) and we can work on delivering that for you. If you want to do a more customized class, focusing only on Integrations, or end users, or anything else, contact me so I can work on getting that setup for you. I am reachable at mattheww atopentext.com or on twitter at technovangelist.

Article source: http://faxsolutionsblog.opentext.com/2011/11/03/fax-fundamentals-course-now-offered-online-in-eu-timezones/

9 ½ Answers You Need About Fax over IP

OpenTextAdmin — Thu, 27 Oct 2011 09:53:18 +0000

Earlier this year, Matthew Brine wrote an article for Telecom Reseller that spoke to how fax continues to be an integral part of business today. The essence of the article was to debunk the myth that fax is obsolescent technology and explain how fax has evolved to assist many companies to reduce their costs, streamline (automate) business processes and improve employee productivity.

A key component driving the evolution of fax technology is fax over IP (FoIP) or IP faxing as it is sometimes called. Although the concept of FoIP is not new, it can be difficult to find a simple and consistent explanation of FoIP, thus causing confusion and questions. Some of this confusion is caused by suppliers of FoIP technology in an effort to promote their own products. Consequently, I thought it would be good to provide some information about FoIP and share some resources to help you make the best decision for your company and your fax needs.

Here are 9 ½ questions and answers that will help you gain insight into FoIP:

Question #1: What exactly is FoIP?

FoIP is simply a means of sending and receiving faxes over an IP network. There are basically three different kinds of FoIP protocols that can be used: G.711 pass-through, T.37 store-and-forward and T.38 fax relay.

G.711 pass-through works just like a voice over IP (VoIP) call where every component of the fax communication is sent in the form of voice packets. If you lose some of those voice packets, the fax can easily be distorted resulting in failed transmissions. Since the traffic is all voice packets, bandwidth demands can be pretty high.

T.37 store-and-forward works more like an e-mail where the fax content is sent to a mail server to be processed. Unlike the other FoIP protocols this is not real-time, meaning that there is no way for the sender to know whether the fax is actually being received at the same time you are sending it.

T.38 fax relay only sends just enough voice packets (i.e., tones) for a media gateway to determine whether the call is a fax or not. The rest of the fax tones are then “relayed” from the gateway and not the fax server itself.

Stay tuned for the next post on Monday, October 31st.

Article source: http://faxsolutionsblog.opentext.com/2011/10/26/9-%C2%BD-answers-you-need-about-fax-over-ip/

HP MFPs and RightFax

OpenTextAdmin — Wed, 26 Oct 2011 21:38:50 +0000

Just before the Global Fax Summit, I drove over to Amstelveen in the Netherlands where I live to visit with HP at their offices. My purpose was to collect footage of a person using an HP MFP to send a fax. What with GFS, getting sick, and other projects, I only just recently had a chance to edit it down to a nice video. So here it is.

What you’ll see in this video is a simple scenario of walking up to the MFP, scanning in a document, and pressing send. Regardless of whether I have a single MFP or hundreds, configuration in RightFax is incredibly simple and the EDC Monitor allows the admin to watch the entire process of sending the fax.

When the user walks up to the MFP, they can be logged in automatically as a generic “WALKUP” user, enter in their credentials using the number pad or touchscreen, or use the SafeCom system which requires them to simply swipe their access card. SafeCom makes the process of sending a fax even easier than before. Its pretty cool.

Watch the video and let me know what you think of it here in the comments.

Article source: http://faxsolutionsblog.opentext.com/2011/08/28/hp-mfps-and-rightfax/

Q: How Do You Figure Out Which Image Corresponds To Which Fax?

OpenTextAdmin — Wed, 26 Oct 2011 21:38:49 +0000

One of the questions that sometimes comes up in my RightFax classes is in regards to figuring out which faxes are in the images directory. There are a lot of related questions. “I have a fax in FaxUtil, where is the image file?” or “I have an image file, which fax does it correspond to?” or “who are most of these faxes for?” or “when did these faxes come in?”. There are probably a lot more questions that could be asked about the same topic.

So my question is how do you come up with that answer? In the coming days, I’ll post a few of the answers that I know about, but I hope you come up with a few I hadn’t thought of. All of my answers will only use software included on the installation media, but if you have a custom app you have built, tell us about it here.

Here is my first answer, but don’t let that stop you from posting your own answers.

Article source: http://faxsolutionsblog.opentext.com/2011/08/29/q-how-do-you-figure-out-which-image-corresponds-to-which-fax/

A: How To Figure Out Which Image Corresponds To A Fax, Part 1

OpenTextAdmin — Wed, 26 Oct 2011 21:38:47 +0000

A couple days ago I asked for your ideas about how to figure out which fax image corresponds to a fax. I am sure you all had an idea about this but were just waiting for me to post the first answer. So here it is.

One of the easiest ways to figure out which image belongs to a fax is built in to the FaxUtil client. Just press the keyboard shortcut Alt-F10 (Press and hold the Alt key on your keyboard, then press the F10 function key at the top of the keyboard). I’ve just pressed Alt-F10 for one of my faxes in FaxUtil and this is the dialog I get:

As you can see, there is a lot of information in this dialog. In fact, it’s a key dialog used in the troubleshooting of any fax server issues. Right in the middle of this screen shot is the property Fax Filename. The value is 0000004A. Although that sounds pretty cryptic, check out the Image directory where ever you installed RightFax to. This is probably one of the following two directories:

c:Program FilesRightFaxImage

c:Program Files (x86)RightFaxImage)

Here is my Image directory. There you can see 3 files with a 0000004A filename, but with three different extensions: .301, .302, and .303. The .301 file is the first page of the fax body. .302, .303, etc are each page after that.

Can we tell anything from this information about whether this is an incoming or outgoing fax? Yes. we can. The fax file name starts with a number rather than a letter pair. That tells us it is an outgoing fax. Perhaps I’ll go into that topic a bit more in a future post.

But there are a few other ways to figure out which image corresponds to a fax. Can you think of one of those way? Leave a comment here on the blog. I’ll post another answer on Monday and hopefully before then you will have posted your answer as well.

These are some of the topics that we cover in our in-depth RightFax courses, held both in a classroom and online. Join us for one and become a RightFax Expert! For information on our courses, visit the FaxSolutions Learning Services web page.

I have posted the second part of the answer as well.

Article source: http://faxsolutionsblog.opentext.com/2011/08/31/how-to-figure-out-which-image-corresponds-to-a-fax-part-1/

Faxing from Outlook Web Access, Video Edition

OpenTextAdmin — Wed, 26 Oct 2011 21:38:46 +0000

September 2, 2011 0 Comments

Last week I posted a blog about sending faxes from Outlook Web Access. I received a few questions about it so I figured it was worthy of a video to help explain everything. I really was amazed when I saw this work so well. I would love to hear what you think of this too.

Article source: http://faxsolutionsblog.opentext.com/2011/09/02/faxing-from-outlook-web-access-video-edition/

How to Find A Fax Using An Old Keystroke In A New Way

OpenTextAdmin — Wed, 26 Oct 2011 21:38:45 +0000

Have you ever tried to use the keystroke, Control-F10 in FaxUtil. If you have, you might have wondered why such a useless keyboard shortcut was added to the product. I wondered that myself for the first 5 years I worked here. But then I stumbled on to a variant of the normal command. It all happened about a year ago.

I was teaching a three day RightFax Admin class and mentioned the keystroke, kind of as a side note. But I was shocked when it looked different than what I was used to. I think I was on a different service pack than usual, so I attributed it to that at first. But then one of my students said his looked the way I was used to and we were both on the same version. That student’s name was Fritz and he noticed that he sorted his list of faxes based on Date and I sorted them based on phone number. It was amazing.

I tried changing the sort order and with each Ctrl F10, I got a different view. Very cool. That night I decided to make a video documenting what I found. I set up a tripod in my kitchen and recorded my monologue. And then I sat on it….for 9 months. I’m not sure what happened, but I stumbled on the video last weekend. A little clean up and it was ready to publish. And here, at long last, is my Ctrl F10 video.

Let me know what you think. Did you know CTRL F10 did this? Was I the only one in the dark? Share it with me in the comments.

Article source: http://faxsolutionsblog.opentext.com/2011/09/09/how-to-find-a-fax-using-an-old-keystroke-in-a-new-way/